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Customer Support Specialist - Minneapolis, MN
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
flexible schedule
employee training
Job Description
Accommodations Plus International (API) is a global leader in providing crew accommodation solutions, revolutionizing the way businesses manage travel. With its advanced technology platform, API streamlines the entire crew planning process, enhancing operational efficiency and elevating the crew layover experience. API integrates proprietary technology, mobile solutions, and an experienced team to offer comprehensive, end-to-end accommodation services. The company prides itself on innovation, impeccable client service, and a strong commitment to supporting airline partners through efficient and professional travel management solutions. API serves a crucial role in the airline industry, ensuring smooth coordination between airlines, hotels, and ground transportation providers to... Show More
Job Requirements
- High school diploma or equivalent
- Ability to positively represent API in customer facing situations
- Customer service background is a plus
- Airline hotel travel experience is a plus
- Ability to work evening shifts from 4:00pm to 2:00am including weekends
- Flexible schedule availability including weekends
- Ability to work overtime if needed
- Ability to use phone email fax and reservation systems effectively
- Able to manage multiple tasks in a fast paced environment
- Excellent communication skills
Job Qualifications
- Knowledge of airline crew scheduling is a strong plus
- Prior experience with GDS systems hotel reservation systems airline reservation systems or related functions preferred but not required
- Excellent interpersonal skills
- Great telephone etiquette
- Excellent writing skills
- Excellent computer skills
- Ability to multi task and prioritize
- Detail oriented with great organizational skills
- Flexible work schedule including availability to work weekends and holidays
- Ability to work overtime if needed
- Second language is a plus
Job Duties
- Serve as API’s on-site liaison with the airline partner providing support guidance and training
- Process client requests received from the airline through the API Operations system assessing all customer needs with prompt well-informed accurate and professional responses
- Follow-up on all client requests and transactions ensuring full execution and client satisfaction
- Alert supervisor on items of critical nature requiring management involvement to solve or avoid potential challenges
- Negotiate with vendors such as hotels and ground transportation to achieve the best outcome for the client and API
- Resolve client disagreements calmly and professionally researching and presenting fact-based solutions
- Use all available communication tools and reservation systems like ACES Hotel Express and IHRS to track and provide solutions to client needs and requests
- Adapt to irregular operations to accommodate airline schedule changes including extended work schedules and being on call outside regular hours
- Maintain knowledge of API’s call center methodology and reservation systems to serve clients efficiently
- Achieve and maintain certification through initial training and annual recurrent classes
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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