Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $28.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Training and Development
Positive work environment
Job Description
API (Accommodations Plus International) is the global leader in delivering innovative crew accommodation solutions for airlines and travel partners worldwide. With a robust technology platform, API transforms how businesses manage complex travel logistics, streamlining the entire crew planning and accommodation process. Positioned at the forefront of travel technology, API integrates proprietary mobile solutions and an experienced operations team to provide seamless, end-to-end support designed to enhance operational efficiency and elevate the crew layover experience. The company is committed to innovation, exceptional customer service, and leveraging technology to improve the airline industry’s travel management practices. Joining API means becoming part of... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in airline hotel or travel industry preferred
- Customer service background is a plus
- Ability to present API positively in client-facing situations
- Availability for flexible shifts including weekends and holidays
- Ability to work overtime when required
- Strong computer literacy including basic office software
- Good communication and negotiation skills
- Ability to remain calm and professional during conflict resolution
Job Qualifications
- Experience with customer service or client-facing roles
- Strong interpersonal and communication skills
- Ability to work efficiently in a fast-paced environment
- Proficiency with computer systems and reservation platforms preferred
- Excellent telephone etiquette and writing skills
- Ability to multi-task and prioritize effectively
- Detail oriented with strong organizational skills
- Flexibility to work evenings weekends and holidays
- Bilingual abilities considered a plus
Job Duties
- Serve as API's on-site liaison with the airline partner providing support guidance and training
- Process client requests received from the airline through the API Operations system
- Assess all customer needs ensuring prompt well-informed accurate and professional responses
- Follow-up on all client requests and transactions ensuring full execution and client satisfaction
- Alert supervisor on critical issues requiring management involvement to resolve or avoid potential challenges
- Negotiate with vendors including hotels and ground transportation to achieve optimal outcomes
- Resolve client disagreements calmly and professionally researching and presenting fact-based solutions
- Use phone email fax and reservation systems like ACES Hotel Express IHRS to track and address client needs
- Adapt to irregular operations including extended work schedules and on call duties
- Maintain knowledge of API's call center methodology and reservation systems
- Achieve passing score on initial and recurrent API Operations Agent Training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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