ULINE

Customer Support Specialist - Bilingual - Overnights

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $30.00 - $35.00
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Work Schedule

Night Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center

Job Description

Uline is a well-established, family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With more than 9,000 employees across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. Based in Ontario, California, Uline's California branch at 4810 South Hellman Avenue serves as a hub for their operations, delivering fast, friendly, and customer-focused services. The company prides itself on a professional, collaborative work environment that emphasizes employee development and long-term career growth. Uline is committed to maintaining a drug-free workplace and a culture of inclusivity, as an EEO/AA Employer/Vet/Disabled. They offer... Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Bilingual English/Spanish fluency in verbal and written forms

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but not required
  • Bilingual English/Spanish - fluent in both verbal and written forms

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert
  • answer product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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