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Customer Support Specialist - Bilingual

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $26.00 - $30.00
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Work Schedule

Standard Hours
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Benefits

Paid holidays
Health Insurance
401(k) matching
Tuition Reimbursement
401(k) 6% Match
Paid Time Off

Job Description

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,000 individuals across 14 strategic locations. Established with a strong foundation of stability and success, Uline continues to grow its presence in the industry by prioritizing customer satisfaction and operational excellence. The Texas branch, located at 2600 Rental Car Drive, DFW Airport, TX 75261, is a hub for delivering top-notch services dedicated to meeting customer needs with efficiency and professionalism. As a drug-free workplace, Uline requires all new hires to complete a pre-employment hair follicle drug screening, emphasizing its commitment to... Show More

Job Requirements

  • High school diploma or equivalent
  • bachelor’s degree preferred
  • excellent problem-solving, listening and communication skills
  • prior customer service experience is a plus but if you are eager to learn, we will train you
  • bilingual (English / Spanish) - fluent in both verbal and written forms

Job Qualifications

  • High school diploma or equivalent
  • bilingual (English / Spanish) - fluent in both verbal and written forms
  • excellent problem-solving, listening and communication skills
  • prior customer service experience is a plus

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
  • build business relationships with customers over phone, email and chat
  • understand customer needs and recommend Uline's best solutions
  • help customers navigate Uline's website and online ordering

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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