Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $30.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center
Job Description
Uline is a prominent family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. Headquartered near Dallas-Fort Worth Airport, their Texas branch exemplifies the company’s commitment to fast, friendly, and customer-focused service. Uline operates as a drug-free workplace and offers only on-site positions. The company is an Equal Employment Opportunity/Affirmative Action employer welcoming veterans and disabled individuals, emphasizing diversity and inclusion in its workforce.
The role of a Bilingual Customer Support Specialist at Uline is ... Show More
The role of a Bilingual Customer Support Specialist at Uline is ... Show More
Job Requirements
- High school diploma or equivalent
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus but eager to learn with training
- Bilingual (English/Spanish) fluency in verbal and written forms
- Able to work full-time Monday through Friday with available shifts
- Willingness to work on-site
- Drug-free commitment
- Ability to attend scheduled training and shift hours
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus but training available
- Bilingual (English/Spanish) fluent in both verbal and written forms
- Ability to work various shifts Monday through Friday
- Strong interpersonal skills
- Capable of learning and adapting in a fast-paced environment
Job Duties
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Provide fast, friendly and customer-focused support
- Collaborate with team members to maintain high service standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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