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Customer Support Specialist

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $27.00 - $32.00
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
On-site fitness center

Job Description

Uline is a family-owned company and a premier distributor in North America specializing in shipping, industrial, and packaging materials. With a workforce exceeding 9,000 employees spread across 14 strategic locations, Uline has established itself as a leader in its industry through a commitment to quality, efficiency, and exceptional customer service. The company's Kenosha branch, located at 12355 Uline Way, Kenosha, WI, serves as a pivotal hub for delivering their vast range of products and solutions to customers. Uline is recognized not only for its comprehensive product offerings but also for its strong corporate culture that emphasizes stability, success, and employee... Show More

Job Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but willing to learn and be trained
  • Ability to handle multiple customer interactions efficiently
  • Must be able to work on-site at Kenosha branch

Job Qualifications

  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but training provided
  • Ability to use technology platforms for customer service
  • Strong verbal and written communication skills
  • Ability to work well in a collaborative team environment

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert to answer product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline’s best solutions
  • Help customers navigate Uline’s website and online ordering
  • Provide fast and friendly customer support
  • Maintain up-to-date knowledge of company products and services

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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