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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.00 - $32.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
On-site fitness center
Job Description
Uline is a family-owned company and stands as North America's leading distributor of shipping, industrial, and packaging materials. Established with a strong commitment to customer satisfaction and operational excellence, Uline has grown to employ over 9,000 people across 14 locations, making it one of the largest and most respected companies in its industry. Known for its stability, success, and professional environment, Uline offers a workplace that fosters growth, development, and strong employee relationships. The company is a drug-free workplace, ensuring a safe and healthy environment for all employees. All positions, including the Customer Support Specialist role, are onsite, which encourages... Show More
Job Requirements
- High school diploma or equivalent
- bachelor's degree preferred
- excellent problem-solving, listening and communication skills
- prior customer service experience is a plus but willing to learn and be trained
- ability to work onsite at Kenosha branch
- ability to engage with customers via phone, email and chat
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree preferred
- excellent problem-solving, listening and communication skills
- prior customer service experience is a plus but eager to learn and trainable
- ability to use world-class technology to manage customer accounts
- strong interpersonal skills and ability to build business relationships over various communication channels
Job Duties
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
- build business relationships with customers over phone, email and chat
- understand customer needs and recommend Uline's best solutions
- help customers navigate Uline's website and online ordering
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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