Customer Support Specialist

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a strong reputation for stability, growth, and customer focus. The company prides itself on offering a safe and drug-free workplace where all new hires are required to complete a pre-employment hair follicle drug screening. Uline is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer and welcomes veterans and disabled individuals to apply. All positions are on-site, fostering a collaborative work environment where team members can engage directly and build strong professional relationships.

The Pennsylvania branch of Uline, located at 700 Uline Way, Allentown, PA 18106, has been recognized by Morning Call as a top large employer for 2026. This branch exemplifies Uline’s commitment to a professional environment that supports employee development and growth. Employees benefit from clean, modern facilities, a first-class fitness center, and several miles of walking trails that promote a healthy lifestyle. Uline’s workplace culture encourages continuous learning, peer mentoring, and team-building activities, ensuring employees feel connected and supported in their roles.

The position of Customer Support Specialist at Uline offers an exciting opportunity to join a leading company known for its exceptional customer service. Paying between $25 and $30 per hour, this role carries potential for significant career growth and earning potential. As a Customer Support Specialist, you will play a critical role in delivering the legendary service Uline customers expect. You will be deeply engaged in handling customer orders, making product recommendations, and managing account inquiries using Uline’s world-class technology.

This role requires becoming a product and solutions expert, where you will confidently answer questions about product details, pricing, and shipping. By understanding customer needs, you will recommend the best Uline solutions and guide customers through the website and online ordering process. Communication skills are paramount, as you will interact with customers via phone, email, and chat, building strong, lasting business relationships.

Uline emphasizes professional development through in-depth training programs designed to enhance communication and problem-solving abilities. New hires receive one-on-one peer mentoring, and the company provides opportunities for career advancement in a supportive environment. Employees also enjoy multiple bonus programs, complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, paid holidays, generous paid time off, and a Tuition Assistance Program for professional continuing education.

Working at Uline means joining a team that values fast, friendly, and customer-focused service delivered in a collaborative, on-site setting. The company takes pride in fostering an environment where employees can thrive personally and professionally while contributing to Uline’s ongoing success.