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Customer Support Specialist at ULINE

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ULINE

Customer Support Specialist

Allentown, PA, USA|Onsite

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $25.00 - $30.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Complete health insurance coverage
401(k) with 6% employer match
multiple bonus programs
Paid holidays
Generous Paid Time Off
Tuition assistance program
First-class fitness center

Job Description

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a strong reputation for stability, growth, and customer focus. The company prides itself on offering a safe and drug-free workplace where all new hires are required to complete a pre-employment hair follicle drug screening. Uline is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer and welcomes veterans and disabled individuals to apply. All positions are on-site, fostering a collaborative work environment where team members can engage directly and build strong professional relationships.

The Pennsy... Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but if eager to learn, training will be provided

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but if eager to learn, training will be provided

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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