Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
remote work
Flexible Schedule
Equipment provided
Paid holidays
Potential for contract extension
Opportunity for permanent conversion
Job Description
Our client is a leading Fortune 500 company in the health insurance industry, recognized globally for its innovative approach to providing coverage solutions that cater to millions of customers. As one of the world’s foremost health insurance companies, it boasts a strong reputation for delivering comprehensive health plans, services, and support that meet the varied needs of its members, clients, and healthcare providers. Established with a commitment to excellence and customer satisfaction, the company emphasizes a culture of collaboration, continuous improvement, and employee development, making it an attractive place of employment for driven individuals looking to grow their careers in... Show More
Job Requirements
- High school diploma or equivalent
- one to two years of customer service experience in moderate to complex inquiries
- availability to work any shift including weekends, holidays, and overnight
- demonstrated internet knowledge
- ability to use multiple software programs simultaneously
- working knowledge of MS Office
- effective verbal and written communication skills
- excellent interpersonal skills
- strong problem-solving and decision-making capabilities
- ability to handle sensitive information with discretion
- access to required computer hardware and high-speed internet
- subject to credit check if processing payments as a third-party administrator
- ability to work remotely with company-provided equipment and specified internet speeds
Job Qualifications
- One to two years of customer service experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- demonstrated knowledge of internet browsers and basic settings
- ability to work with multiple software programs simultaneously
- working knowledge of MS Office
- effective verbal and written communication skills
- excellent interpersonal and rapport-building skills
- strong problem-solving, negotiation, and decision-making skills
- ability to ask relevant questions to identify customer needs
- ability to apply discretion and judgment in call handling
- capable of listening, processing transactions, and interacting in a fast-paced environment
Job Duties
- Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners
- handle inquiries via telephone, in person, or through internet/e-mail
- process payments and payment collections
- verify eligibility and manage order, shipping, and stock status
- complete necessary documentation, letters, and forms accurately
- perform quality assurance testing for company software
- research and resolve customer issues and complaints, determining appropriate resolutions
- educate and influence customers on company products, services, and solutions
- identify customer trends and communicate findings to business partners and leadership
- maintain customer service standards and support levels
- stay current on policy, procedure, product, and service changes
- attend benefit fairs, open enrollment, and client meetings as required
- support sales representatives with customer order inquiries
- act as first point of contact for sales representatives for non-order matters
- process claims based on business needs and workflow fluctuations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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