Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,900.00 - $94,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible PTO
Commuter Benefits
401(k)
Employee dining credits
Job Description
Dorsia is a leading innovator in the hospitality technology sector, dedicated to transforming how people connect with the most sought-after restaurants, events, and experiences around the globe. As a dynamic startup backed by over $50 million from prestigious investors such as Index Ventures and supported by influential partners like Major Food Group, Groot Hospitality, and Gracious Hospitality, Dorsia is rapidly expanding its influence and redefining luxury hospitality on a global scale. The company leverages innovative technology combined with high-end hospitality expertise to provide members unparalleled access to exclusive dining options while equipping restaurant operators with cutting-edge tools for enhanced control,... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum 3 years in a customer success or account management role within hospitality
- proven track record managing high-profile hospitality accounts
- excellent communication and negotiation skills
- ability to work collaboratively across multiple stakeholders
- strong analytical skills
- ability to handle multiple projects concurrently
- proficiency with CRM software
- residency in New York City or willingness to relocate
Job Qualifications
- Extensive experience in hospitality industry
- proficiency in hospitality-related technology
- strong interpersonal and communication skills
- client relationship management expertise
- ability to conduct business reviews and identify growth opportunities
- problem-solving skills
- experience with CRM systems
- knowledge of market trends and competitor analysis
- excellent organizational and reporting skills
Job Duties
- Develop and maintain strong relationships with key accounts
- serve as the primary point of contact for top hospitality accounts
- conduct regular check-ins and Quarterly Business Reviews with clients
- identify opportunities for inventory growth and partnerships
- achieve or exceed quarterly targets and GMV goals
- coordinate with internal teams to ensure timely delivery of products and services
- address and resolve client issues promptly, working with support teams
- monitor client satisfaction and implement improvement plans
- stay updated on industry trends, market conditions, and competitor activities
- provide insights and feedback to the product team
- maintain accurate records of client interactions and sales activities in CRM
- prepare regular reports on account status and sales performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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