Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,900.00 - $94,700.00
Work Schedule
Flexible
Benefits
Flexible PTO
Medical insurance
Dental Insurance
Vision Insurance
FSA
Commuter Benefits
401(k)
Job Description
Dorsia is a cutting-edge hospitality technology company based in New York City, dedicated to transforming the dining experience for both restaurants and their patrons. At its core, Dorsia serves as an innovative platform connecting discerning diners with exclusive restaurant reservations, streamlining the reservation journey, and offering unparalleled service tailored to both venues and consumers. With a commitment to excellence, creativity, and technology, Dorsia has quickly established itself as a leader in the competitive hospitality industry, merging the art of hospitality with modern technological solutions.
The Customer Success Manager role within Dorsia's Hospitality Team is pivotal for fostering and maintaining st... Show More
The Customer Success Manager role within Dorsia's Hospitality Team is pivotal for fostering and maintaining st... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum of 3 years experience in hospitality or customer success roles
- strong understanding of restaurant operations and hospitality industry
- excellent verbal and written communication skills
- ability to manage multiple accounts simultaneously
- proficiency in CRM and business analytics tools
- proactive and customer-oriented mindset
Job Qualifications
- Proven experience in hospitality industry client management
- strong interpersonal and communication skills
- proficiency with hospitality technology platforms
- ability to conduct business reviews and tailor solutions
- track record of meeting or exceeding sales goals
- excellent problem-solving and conflict resolution skills
- familiarity with CRM software
- ability to analyze market trends and provide actionable insights
Job Duties
- Develop and maintain strong relationships with key accounts
- serve as the primary point of contact for our top hospitality accounts, addressing their needs and ensuring high satisfaction levels
- conduct regular check-ins and Quarterly Business Reviews with clients to understand their needs and provide tailored solutions
- identify opportunities for inventory growth and partnerships
- achieve or exceed quarterly targets and GMV goals
- coordinate with internal teams to ensure timely and accurate delivery of products and services
- address and resolve any client issues or concerns promptly, working with the support team where appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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