StandardAero

Customer Success Leader

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Comprehensive Healthcare
401(k) with 100% company match
Paid Time Off
Bonus opportunities
health flexible spending account
Dependent Care Flexible Spending Account
short-term disability
long-term disability
Life insurance
AD&D insurance
learning and training opportunities

Job Description

StandardAero is a globally recognized leader in the aerospace maintenance, repair, and overhaul (MRO) industry with over a century of proven excellence since 1911. The company provides innovative and customized solutions to aviation challenges, leveraging its extensive knowledge and technical expertise to support the aerospace sector. StandardAero's commitment to quality, safety, and operational excellence has earned it a reputation as an industry leader in MRO services worldwide. The company's stable and resource-rich environment fosters a respectful culture where employees are supported in building long-term, rewarding careers. StandardAero’s inclusive work environment promotes diversity and ensures equal employment opportunities for all, with... Show More

Job Requirements

  • Post-secondary degree or diploma in business or engineering preferred
  • 3 to 5+ years experience in customer-facing or commercial roles
  • experience in aviation or aviation maintenance environment preferred
  • proficiency in Microsoft Excel
  • experience using ERP and CRM systems
  • strong interpersonal and communication skills
  • ability to manage multiple stakeholders with conflicting requirements
  • ability to negotiate and resolve conflicts
  • proactive and self-motivated
  • experience with technical data from OEMs and Transport Authorities

Job Qualifications

  • Experience in customer-facing roles or managing multiple stakeholders
  • proficiency in negotiation, influencing, conflict resolution, and customer service
  • strong written and oral communication skills
  • strong planning, organizational, analytical, decision-making, and problem-solving skills
  • strong interpersonal and teamwork skills demonstrating patience, tact, empathy, and collaboration
  • proactive, self-motivated with desire for lifelong learning
  • experience working with technical data from OEMs and Transport Authorities
  • financial acumen and proficiency in Microsoft Excel
  • experience using ERP and CRM systems
  • post-secondary degree or diploma in business or engineering preferred
  • 3 to 5+ years experience in customer-facing or commercial roles preferred
  • experience in aviation or aviation maintenance environment preferred

Job Duties

  • Customer communication and managing customer expectations
  • managing customer experience and satisfaction
  • coordinating supporting services for engine MRO events
  • coordinating commercial activities for MRO events
  • validating fulfillment of technical requirements
  • preparing and presenting customer estimates and invoices
  • maintaining data in internal applications and systems
  • managing costs and financial performance of MRO events
  • understanding high-level business strategy and financial targets
  • understanding technical data and its applicability
  • understanding LEAP engine OEM and customer-specific maintenance requirements
  • observing and reporting issues related to quality, environmental and safety policies
  • measuring relevant KPIs and driving continuous improvement
  • carrying out additional assigned projects

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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