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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
CarMax is the nation’s largest retailer of used cars, renowned for its honest, transparent, and high-integrity approach to buying and selling vehicles. Founded with the mission to disrupt the traditional auto industry, CarMax offers customers a simple and seamless process that prioritizes trust and customer satisfaction. With over 200 locations nationwide and a diverse workforce of more than 25,000 associates, CarMax is a leader not only in the automotive retail space but also as an employer committed to diversity, training, and employee growth. Recognized as one of the FORTUNE 100 Best Companies to Work For, CarMax cultivates an inclusive and... Show More
Job Requirements
- High school diploma or equivalent
- sales and customer service experience preferred
- valid driver’s license
- ability to lift objects up to 25 lbs
- demonstrate exceptional communication skills
- display confidence in self, the product and CarMax
- ability to build and maintain strong relationships
- demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- balance the needs of the customer and the business when making decisions
- seek to fully understand and meet customer needs
- create win-win solutions to customer issues
- complete work well, on time and following the right process
- drive work processes and pay close attention to detail
- perform multiple duties in a high energy, fast-paced working environment
- read, interpret and transcribe data accurately
Job Qualifications
- High school diploma or equivalent
- sales and customer service experience preferred, especially in retail
- valid driver’s license
- basic skills with Microsoft Office suite, including Word, Excel and PowerPoint, preferred
- exceptional communication skills
- ability to build and maintain strong relationships
- strong team behaviors including integrity, respect, inclusion, fairness and fun
- ability to read, interpret and transcribe data accurately
- ability to perform multiple duties in a high energy, fast-paced environment
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax quality standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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