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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.60 - $30.90
Work Schedule
Standard Hours
Benefits
Paid sick time
Vacation Time
Paid holidays
Holiday premium pay
Floating holiday
competitive hourly wage
Career advancement opportunities
Job Description
CarMax is the nation’s largest retailer of used cars, known for revolutionizing the auto industry through honesty, transparency, and a customer-centric approach. Established with a mission to provide an honest and seamless car buying experience, CarMax operates over 200 locations nationwide and employs more than 25,000 associates. The company stands out for its innovative business model that emphasizes customer satisfaction, clear and straightforward processes, and exceptional service standards. CarMax has garnered recognition as one of the FORTUNE 100 Best Companies to Work For, highlighting its commitment to employee development, diversity, and inclusion. The company fosters a supportive work environment where... Show More
Job Requirements
- High School Diploma or equivalent
- Sales and customer service experience preferred
- Valid driver’s license
- Ability to demonstrate exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Ability to balance the needs of the customer and the business when making decisions
- Ability to seek to fully understand and meet customer needs
- Ability to create win-win solutions to customer issues
- Ability to get work done well, on time and follow the right process
- Ability to drive work processes and pay close attention to detail
- Ability to perform multiple duties in a high energy, fast-paced working environment
- Ability to read, interpret and transcribe data in order to maintain accurate records
- Ability to lift objects that weigh as much as 25 lbs
Job Qualifications
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver’s License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
- Exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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