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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Job Description
CarMax is the nation’s largest retailer of used cars, known for revolutionizing the auto industry through its commitment to honesty, transparency, and high integrity. Operating with over 200 locations nationwide, CarMax offers a customer experience that is both simple and seamless, successfully disrupting the traditional car buying and selling process. The company's innovative approach ensures that customers receive trustworthy service, making CarMax a leader in the automotive retail sector. By placing emphasis on integrity and exceptional service, CarMax has developed a loyal customer base and earned recognition as one of the FORTUNE 100 Best Companies to Work For. This environment... Show More
Job Requirements
- High school diploma or equivalent
- sales and customer service experience preferred
- valid driver’s license
- ability to demonstrate exceptional communication skills
- confidence in self, the product and CarMax
- ability to build and maintain strong relationships
- strong team behaviors including integrity, respect, inclusion, fairness and fun
- balance customer and business needs when making decisions
- ability to fully understand and meet customer needs
- ability to create win-win solutions
- ability to complete tasks on time and follow correct processes
- ability to work in a high energy, fast-paced environment
- ability to read, interpret and transcribe data
- ability to lift up to 25 lbs
Job Qualifications
- High School Diploma or equivalent
- sales and customer service experience preferred, especially in retail
- valid Driver’s License
- basic skills with Microsoft Office Suite such as Word, Excel and PowerPoint preferred
- exceptional communication skills
- ability to build and maintain strong relationships
- ability to perform multiple duties in a high energy, fast-paced environment
- attention to detail
- ability to read, interpret and transcribe data accurately
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- perform various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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