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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
diversity and inclusion programs
Job Description
CarMax is renowned as the nation’s largest retailer of used cars, operating with a unique vision to deliver honesty, transparency, and integrity in the car buying and selling process. With over 200 locations across the United States, CarMax has transformed the automotive industry by emphasizing straightforward, customer-focused services, making car ownership simple and enjoyable. At CarMax, every associate is supported to grow their career, thrive in an enriching work environment, and contribute meaningfully to their communities. The company boasts a workforce of more than 25,000 dedicated professionals who are committed to providing iconic experiences for customers, upholding a culture of... Show More
Job Requirements
- High school diploma or equivalent
- Sales and customer service experience preferred
- Valid driver’s license
- Ability to demonstrate exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Ability to balance customer and business needs when making decisions
- Ability to understand and meet customer needs
- Ability to create win-win solutions for customer issues
- Ability to follow processes and complete work on time
- Ability to pay close attention to detail
- Ability to perform multiple duties in a fast-paced environment
- Ability to read, interpret and transcribe data to maintain accurate records
- Ability to lift objects weighing up to 25 lbs
Job Qualifications
- High school diploma or equivalent
- Sales and customer service experience in retail preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite such as Word, Excel, and PowerPoint preferred
- Exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Ability to handle multiple duties in a high energy, fast-paced environment
- Strong attention to detail
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to buyers used to perform customer appraisals
- Check in and receive vehicles shipped to CarMax
- complete daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure all vehicles meet CarMax Quality Standards
- Perform various administrative duties such as printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining information for registration and titling, auditing completed paperwork, managing cash and payment
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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