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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
CarMax is the nation's largest retailer of used cars, revolutionizing the automobile buying and selling experience with honesty, transparency, and high integrity. Founded with a commitment to making the car purchasing journey straightforward and enjoyable, CarMax operates over 200 locations nationwide, supported by a team of more than 25,000 associates who work collaboratively to deliver iconic customer experiences. The company's innovative approach has disrupted the traditional auto industry by introducing seamless processes that simplify vehicle sale and purchase, making it easier for customers to find the right car with confidence and peace of mind. CarMax's dedication to training, diversity, and... Show More
Job Requirements
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the customer and the business when making decisions
- Seek to fully understand and meet customer needs
- Create win-win solutions to customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs
Job Qualifications
- High school diploma or equivalent
- Sales and customer service experience preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite including Word, Excel, and PowerPoint
- Exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrated confidence in self, product, and company
- Strong team behaviors including integrity, respect, inclusion, fairness, and fun
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to buyers for appraisals
- Check in and receive vehicles shipped to CarMax, complete daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections to ensure all vehicles meet CarMax quality standards
- Perform various administrative duties such as printing reports, maintaining transaction paperwork, contacting finance companies regarding contracts, obtaining registration and titling information, auditing paperwork, and managing cash payments
- Create service appointments and review repair order invoices to ensure accurate billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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