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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Diversity and inclusion initiatives
Job Description
CarMax, located at 2441 Kossow Rd, Waukesha, Wisconsin, is a leading retailer in the automotive industry, specializing in the sale of used vehicles. As the nation's largest retailer of used cars, CarMax has revolutionized the way customers buy and sell automobiles by promoting honesty, transparency, and integrity throughout the entire process. Their commitment to customer satisfaction and innovation sets them apart in a competitive market. With over 200 locations nationwide and a dedicated team of more than 25,000 associates, CarMax focuses on delivering an iconic customer experience while fostering career growth and inclusivity for its employees. Recognized as one of... Show More
Job Requirements
- High School Diploma or equivalent
- Sales and customer service experience preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite preferred
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data to maintain accurate records
- Lift objects that weigh as much as 25 lbs
Job Qualifications
- High School Diploma or equivalent
- Sales and customer service experience in an area such as retail preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite such as Word, Excel and PowerPoint preferred
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Job Duties
- Provide exceptional customer service by guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and or titling, auditing completed paperwork, cash payment management
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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