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Customer Specialist - Full Time

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities

Job Description

CarMax is a pioneering automotive retailer headquartered in the United States, known for revolutionizing the industry with its honest, transparent, and high-integrity approach to buying and selling vehicles. It operates more than 200 locations across the nation and has grown to become the largest retailer of used cars, employing over 25,000 associates. CarMax is celebrated not only for its innovative business model but also for its dedication to creating iconic customer experiences, fostering employee growth, and promoting diversity. Recognized as one of the FORTUNE 100 Best Companies to Work For, CarMax prides itself on maintaining a workplace culture that values... Show More

Job Requirements

  • High school diploma or equivalent
  • sales and customer service experience preferred
  • valid driver's license
  • basic skills with Microsoft Office Suite preferred
  • exceptional communication skills
  • ability to build and maintain strong relationships
  • ability to work in a high energy, fast-paced environment
  • ability to perform multiple duties with limited supervision
  • ability to pay close attention to detail
  • ability to lift objects weighing up to 25 pounds
  • ability to read, interpret and transcribe data accurately

Job Qualifications

  • High School Diploma or equivalent
  • sales and customer service experience in an area such as retail preferred
  • valid Driver's License
  • basic skills with Microsoft Office Suite such as Word, Excel, and PowerPoint preferred
  • demonstrate exceptional communication skills
  • display confidence in self, the product and CarMax
  • ability to build and maintain strong relationships
  • demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • balance the needs of the customer and the business when making decisions
  • seek to fully understand and meet customer needs
  • create win-win solutions to customer issues
  • get work done well, on time and follow the right process
  • drive work processes and pay close attention to detail
  • perform multiple duties in a high energy, fast-paced working environment
  • read, interpret and transcribe data in order to maintain accurate records
  • lift objects that weigh as much as 25 lbs

Job Duties

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • check in and receive vehicles that are shipped to CarMax
  • complete the daily scanning and reconciliation of vehicle inventory
  • perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • create service appointments and review repair order invoices for retail service work performed
  • ensure accuracy of documentation for billing

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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