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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $28.50
Work Schedule
Standard Hours
Benefits
Paid sick time
Paid vacation
Paid holidays
Holiday premium pay
Health Insurance
Dental Insurance
Paid Time Off
Job Description
CarMax is the nation’s leading retailer of used cars, renowned for its commitment to honesty, transparency, and exceptional customer experiences. With over 200 locations across the United States and a dedicated team of more than 25,000 associates, CarMax has revolutionized the car buying and selling process by introducing a simple, transparent, and customer-centric approach. The company values diversity and inclusion, fostering a work environment that encourages growth, teamwork, and respect. CarMax has been recognized as one of the FORTUNE 100 Best Companies to Work For, reflecting its dedication to employee development and community engagement. Operating at 1860 Central Ave., Albany,... Show More
Job Requirements
- High school diploma or equivalent
- Sales and customer service experience in retail preferred
- Valid driver’s license
- Ability to perform vehicle condition assessments
- Strong communication skills
- Ability to work in a fast-paced environment
- Ability to lift objects weighing up to 25 lbs
- Basic computer skills, including Microsoft Office
- Ability to follow procedures and attention to detail
- Ability to build positive relationships
- Exceptional customer service skills
Job Qualifications
- High school diploma or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the customer and the business when making decisions
- Seek to fully understand and meet customer needs
- Create win-win solutions to customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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