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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
diversity and inclusion programs
Job Description
CarMax is a leading retailer of used cars that has revolutionized the automotive industry through its dedication to honesty, transparency, and customer satisfaction. With over 200 locations nationwide and a team of more than 25,000 associates, CarMax has built a reputation for delivering an iconic customer experience that is simple, seamless, and trustworthy. As one of the FORTUNE 100 Best Companies to Work For, CarMax emphasizes the growth and development of its employees, fostering a diverse and inclusive workplace environment where everyone can thrive both professionally and personally.
The Customer Specialist position at CarMax is a dynamic role based i... Show More
The Customer Specialist position at CarMax is a dynamic role based i... Show More
Job Requirements
- High school diploma or equivalent
- sales and customer service experience preferred
- valid driver's license
- ability to perform vehicle condition assessments
- demonstrate exceptional communication skills
- display confidence in self, the product and CarMax
- ability to build and maintain strong relationships
- strong team behaviors including integrity, respect, inclusion, fairness and fun
- balance the needs of the customer and the business when making decisions
- seek to fully understand and meet customer needs
- create win-win solutions to customer issues
- get work done well, on time and follow the right process
- drive work processes and pay close attention to detail
- perform multiple duties in a high energy, fast-paced working environment
- read, interpret and transcribe data in order to maintain accurate records
- lift objects that weigh as much as 25 lbs
Job Qualifications
- High school diploma or equivalent
- sales and customer service experience in retail preferred
- valid driver's license
- basic skills with Microsoft Office Suite such as Word, Excel and PowerPoint preferred
- exceptional communication skills
- confidence in self, product and CarMax
- ability to build and maintain strong relationships
- strong team behaviors including integrity, respect, inclusion, fairness and fun
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- perform cosmetic inspections and ensure that all vehicles meet CarMax quality standards
- perform various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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