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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Diversity and inclusion initiatives
Job Description
CarMax is a pioneering automotive retailer that has revolutionized the way used cars are bought and sold in the United States. Established with a mission to provide an honest, transparent, and high-integrity car buying experience, CarMax has rapidly grown into the nation’s largest retailer of used cars with over 200 locations nationwide. Known for its customer-centric approach, the company promotes a simple and seamless process for buying and selling vehicles, which has earned it a reputation for exceptional service and trustworthiness. CarMax employs more than 25,000 associates who work collaboratively to deliver iconic customer experiences and support each other’s professional... Show More
Job Requirements
- High School Diploma or equivalent
- Sales and customer service experience preferred
- Valid Driver’s License
- Basic knowledge of Microsoft Office Suite preferred
- Exceptional communication skills
- Ability to build strong relationships
- Strong team behaviors including integrity, respect, inclusion, fairness and fun
- Ability to balance customer and business needs
- Ability to work in a high-energy, fast-paced environment
- Ability to lift objects weighing up to 25 lbs
- Attention to detail
- Ability to read, interpret and transcribe data
Job Qualifications
- High School Diploma or equivalent
- Sales and customer service experience in an area such as retail preferred
- Valid Driver’s License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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