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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
CarMax is a renowned national retail company that has revolutionized the automotive industry by offering a transparent, honest, and customer-centric approach to buying and selling used cars. Established as the nation's largest retailer of used vehicles, CarMax operates over 200 locations across the United States, creating an iconic shopping experience for customers. The company emphasizes integrity and transparency, allowing it to build a trusting relationship with customers and maintain high standards of service and quality across all its locations. Recognition as one of the FORTUNE 100 Best Companies to Work For highlights CarMax's dedication to fostering a diverse and inclusive... Show More
Job Requirements
- High school diploma or equivalent
- sales and customer service experience preferred
- valid driver’s license
- basic skills with Microsoft Office Suite preferred
- exceptional communication skills
- confidence in self, the product and company
- ability to build and maintain relationships
- demonstrate team behaviors including integrity, respect, inclusion, fairness and fun
- ability to balance customer and business needs
- ability to understand and meet customer needs
- ability to create solutions
- ability to complete work accurately and on time
- strong attention to detail
- ability to perform multiple duties in a fast-paced environment
- ability to read, interpret and transcribe data
- ability to lift up to 25 lbs
Job Qualifications
- High School Diploma or equivalent
- sales and customer service experience in an area such as retail preferred
- valid driver’s license
- basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
- demonstrate exceptional communication skills
- display confidence in self, the product and CarMax
- ability to build and maintain strong relationships
- demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- balance the needs of the customer and the business when making decisions
- seek to fully understand and meet customer needs
- create win-win solutions to customer issues
- get work done well, on time and follow the right process
- drive work processes and pay close attention to detail
- perform multiple duties in a high energy, fast-paced working environment
- read, interpret and transcribe data in order to maintain accurate records
- lift objects that weigh as much as 25 lbs
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- perform various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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