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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
CarMax is a leading retailer in the automotive industry, renowned for revolutionizing the way customers buy and sell used cars. With over 200 locations nationwide and a workforce exceeding 25,000 associates, CarMax has established itself as the nation’s largest retailer of used vehicles through a commitment to honesty, transparency, and integrity. This company prides itself on delivering an iconic experience for customers by simplifying the car buying and selling process, ensuring a seamless, straightforward journey from start to finish. CarMax operates in a high-energy, fast-paced retail environment that fosters teamwork, growth, and career development for its employees. The company places... Show More
Job Requirements
- Demonstrate exceptional communication skills
- display confidence in self, the product and company
- ability to build and maintain strong relationships
- demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- balance customer and business needs when making decisions
- seek to fully understand and meet customer needs
- create win-win solutions for customer issues
- complete work on time and follow correct processes
- pay close attention to detail
- perform multiple duties in a high energy, fast-paced environment
- read, interpret and transcribe data for maintaining records
- lift objects up to 25 lbs
Job Qualifications
- High School Diploma or equivalent
- sales and customer service experience preferred
- valid Driver’s License
- basic proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint
- exceptional communication skills
- strong team behaviors including integrity, respect, and inclusion
Job Duties
- Provide exceptional customer service by guiding customers through the entire car buying or selling process
- conduct vehicle condition assessments for appraisals by collecting, recording, and communicating information
- check in and receive shipped vehicles and complete daily scanning and reconciliation of inventory
- perform cosmetic inspections ensuring vehicles meet quality standards
- carry out various administrative tasks including printing reports, maintaining paperwork, managing customer contracts, and auditing paperwork
- create service appointments and review repair order invoices for accuracy
- collaborate effectively with teams to ensure a seamless customer experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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