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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
diversity and inclusion programs
Job Description
CarMax is a pioneering leader in the automotive retail industry, known for transforming the traditional car buying and selling experience into one marked by honesty, transparency, and ease. Founded as the nation’s largest retailer of used cars, CarMax operates over 200 locations across the United States, providing customers with a seamless and trustworthy process when purchasing or selling vehicles. With a workforce of more than 25,000 dedicated associates, the company cultivates an environment where every team member is empowered to deliver iconic customer experiences while advancing their own careers. CarMax is renowned for its commitment to employee development, diversity, and... Show More
Job Requirements
- High school diploma or equivalent
- Sales and customer service experience preferred
- Valid driver's license
- Basic skills with Microsoft Office Suite preferred
- Exceptional communication skills
- Confidence in self, product and company
- Ability to build and maintain relationships
- Strong team behaviors including integrity, respect, inclusion, fairness and fun
- Ability to balance customer and business needs
- Problem-solving and decision-making skills
- Attention to detail
- Ability to perform multiple duties in a fast-paced environment
- Ability to read, interpret and transcribe data
- Ability to lift up to 25 lbs
Job Qualifications
- High School Diploma or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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