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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Career development opportunities
Employee Discounts
Diversity and inclusion initiatives
Job Description
CarMax is the nation’s largest retailer of used cars, known for its honest, transparent, and high-integrity approach to buying and selling vehicles. With over 200 locations nationwide and a dedicated team exceeding 25,000 associates, CarMax prioritizes delivering iconic customer experiences and fostering career growth for every team member. The company’s innovative methods have revolutionized the automotive retail industry, creating a simple and seamless process for customers to purchase and sell cars. CarMax is recognized for its commitment to diversity, inclusive work environments, training, and is proudly listed as one of the FORTUNE 100 Best Companies to Work For. It is... Show More
Job Requirements
- high school diploma or equivalent
- sales and customer service experience preferred
- valid driver’s license
- ability to lift objects weighing up to 25 lbs
- ability to perform multiple duties in a high energy, fast-paced working environment
- effective communication skills
- confidence in self, the product, and CarMax
- attention to detail
- ability to build and maintain relationships
- ability to understand and meet customer needs
- ability to follow processes and complete work on time
Job Qualifications
- high school diploma or equivalent
- sales and customer service experience preferred
- valid driver’s license
- basic skills with Microsoft Office Suite (e.g., Word, Excel, PowerPoint) preferred
- exceptional communication skills
- ability to build and maintain strong relationships
- demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- ability to balance the needs of the customer and business when making decisions
Job Duties
- provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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