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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diverse and inclusive workplace
Job Description
CarMax is a leading national retailer in the used car market, revolutionizing the automobile buying and selling experience with an honest, transparent, and high-integrity approach that customers both want and deserve. Founded on values of integrity and customer-centered service, CarMax has grown to operate over 200 locations nationwide, making it the largest used-car retailer in the United States. Employing more than 25,000 associates, CarMax is renowned for its iconic customer experiences, comprehensive training programs, and a strong commitment to inclusivity and diversity. The company's dedication to fostering growth and career development among its employees has earned it a spot on... Show More
Job Requirements
- high school diploma or equivalent
- sales and customer service experience preferred
- valid driver’s license
- basic skills with Microsoft Office Suite preferred
- demonstrate exceptional communication skills
- display confidence in self, the product and CarMax
- ability to build and maintain strong relationships
- demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- balance the needs of the customer and the business when making decisions
- seek to fully understand and meet customer needs
- create win-win solutions to customer issues
- get work done well, on time and follow the right process
- drive work processes and pay close attention to detail
- perform multiple duties in a high energy, fast-paced working environment
- read, interpret and transcribe data in order to maintain accurate records
- lift objects that weigh as much as 25 lbs
Job Qualifications
- high school diploma or equivalent
- sales and customer service experience preferred
- valid driver’s license
- basic skills with Microsoft Office Suite preferred
- exceptional communication skills
- confidence in self, the product and CarMax
- ability to build and maintain strong relationships
- strong team behaviors including integrity, respect, inclusion, fairness and fun
- ability to balance the needs of the customer and the business when making decisions
- ability to create win-win solutions to customer issues
- strong attention to detail
- proficiency in multitasking in a fast-paced environment
Job Duties
- provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- perform cosmetic inspections and ensure that all vehicles meet CarMax quality standards
- perform various administrative duties including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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