CUSTOMER SOLUTIONS REPRESENTATIVE (DOQ)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.03 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Vision Insurance
Employee assistance program
Life insurance
Job Description
Brownsville Public Utilities Board (BPUB) is a respected municipal utility service provider committed to delivering high-quality water and wastewater services to the community of Brownsville, Texas. As a public utility entity, BPUB focuses not only on service efficiency but also on maintaining strong community relations, compliance with city regulations, and transparent operations. The organization ensures that customers receive consistent, dependable utility services while adhering to established policies and customer service standards. BPUB's mission involves providing innovation and excellence in utility management in order to enhance the quality of life for Brownsville's residents and businesses.
The position of Customer Solutions Represen... Show More
The position of Customer Solutions Represen... Show More
Job Requirements
- high school diploma or GED
- two years of experience in customer service or cashiering
- valid Texas Driver License or receipt within 90 days of relocation
- safe driving record as measured by company policy
- ability to sit for long periods with some standing or walking
- ability to lift, carry, push, or pull objects up to 35 lbs
- ability to understand and follow simple oral and written instructions
- ability to communicate effectively
Job Qualifications
- high school diploma or GED
- two years' experience in customer service or cashiering
- bilingual (English/Spanish) communication skills
- knowledge of City Ordinances related to BPUB policies and rates
- knowledge of BPUB Open Records Policy and Records Retention Policy
- proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook, and Access
- excellent customer service and problem-solving skills
- ability to understand and follow simple oral and written instructions
- ability to communicate effectively
- ability to perform mathematical calculations
- ability to cope with extreme cases of human behavior
- valid Texas Driver License or receipt within 90 days
Job Duties
- provide expertise and services to help customers obtain efficient use of utility services
- act as a resource with internal and external customers by providing information and resolving customer service or other standard issues as they arise
- review customer information system for customer account number and any alerts
- answer customer inquiries
- initiate and generate service orders
- operate multiple types of equipment and computer software programs
- maintain, safeguard, and provide original documents of record
- provide written and oral summaries and reports
- work under the Incident Command System during declared emergencies as a requirement of the position
- complete other duties and job functions within the customer service, billing and new connections departments as assigned
- receive and attend to the general public in person or over the phone
- review documents for compliance with BPUB connection/disconnection policies
- prepare detailed letters/reports as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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