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CUSTOMER SERVICES CONCIERGE (NEX) - MAYPORT MAIN STORE - RPT w/Benefits
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $20.35
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
matching 401k plan
Pension Plan
Job Description
The Navy Exchange (NEX) is a prominent retail establishment that serves the Armed Forces community, offering a wide array of products and services designed to meet the unique needs of military personnel and their families. As an integral part of the Navy Exchange Service Command (NEXCOM), it operates with a mission to offer quality retail merchandise, deliver outstanding customer service, and contribute to the quality of life for the military community. The NEX is widely recognized for its commitment to supporting military members by providing a convenient and customer-focused shopping experience across its stores located on naval bases and other... Show More
Job Requirements
- High school diploma or equivalent
- 1 year of responsible clerical or retail sales experience
- ability to engage customers in friendly and professional manner
- basic computer proficiency
- excellent communication skills
- ability to work flexible part-time hours
- strong customer service orientation
- willingness to learn and adapt to NEXCOM policies and procedures
Job Qualifications
- 1 year responsible experience in clerical office or retail sales store work
- demonstrated ability to perform satisfactorily in the position to be filled
- knowledge of customer service principles and retail operations
- effective communication and interpersonal skills
- ability to operate cash registers and telephone systems
- basic computer skills
- ability to work collaboratively in a team environment
- willingness to learn and participate in training initiatives
- knowledge of military base layout and local area is a plus
Job Duties
- Greets and engages customers in active conversation for purposes of identifying customer needs, desires and requirements
- may answer the telephone or operate a console type telephone switchboard to receive, place and transfer calls
- takes and relays messages, answers inquiries and provides information following established procedures
- may operate cash register to process various types of transactions
- uses full knowledge of the weekly NEX circular, store and department floor layout, and product placement for ease in providing customer direction
- interacts with customers in a friendly and professional manner to build rapports, clientele that promote repeat business
- acts as a support to customers with special needs by stepping in as a personal shopper in an effort to provide PREMIER customer service
- actively strives to expand NEX social media customer database by inviting customers to take advantage of the opportunity to sign up
- uses basic knowledge of base layout, local places of interest, as well as appropriate contact numbers for relevant local base services
- offers vehicle loading assistance to customers with special needs, and/or as requested
- partners with sales team members in an effort to enhance the level of service provided to help close the sale when needed
- proactively seeks additional knowledge by taking advantage of all NEXCOM sponsored training initiatives suited to impart knowledge on how to further enhance the customers shopping experience
- conducts store-walks twice a day, and proactively records areas in need of immediate attention in meeting NEX standard of tidiness and customer-ready shopping condition
- works with appropriate sales team, if necessary, in bringing the area up to NEX standards
- shares store/department communication with staff weekly via communication board and managers returning from leave
- interacts regularly with customers to promote and educate on the military STAR/MC program
- ensures that the processing of all applications adheres to NEXCOM PII standards
- maintains daily record logs of guest interactions, STAR/MC approvals, upgrades, denials and customer comments into data tracking spreadsheets for management analysis
- acts in a support capacity to the NEX Guest Services Concierge Supervisor ensuring duties are carried out, and action items completed in a timely manner
- performs other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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