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SP Plus Corporation logo

Customer Service/Porter

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $19.00 - $21.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
long-term disability insurance
short-term disability insurance
Life insurance
accident insurance
401k plan
Paid Time Off

Job Description

SP+, a Metropolis company, is a pioneering artificial intelligence enterprise revolutionizing the parking industry with innovative technology solutions. As the largest parking network in America, SP+ employs over 23,000 professionals who operate across more than 4,000 locations spanning North America and Europe. This extensive network enables SP+ to provide seamless, checkout-free parking experiences that replace traditional methods involving tickets, machines, apps, or credit cards. Customers simply drive in and out, enjoying a frictionless parking process driven by advanced computer vision technology. SP+ is committed to redefining parking, an essential service that affects countless daily experiences, by leveraging technology to save... Show More

Job Requirements

  • Ability to stand and walk for extended periods up to six consecutive hours
  • Ability to visually inspect vehicles and physically access all areas of garages and lots
  • Comfortable working outdoors in all weather conditions
  • Flexibility to work various shifts including weekends and evenings
  • Ability to lift and/or move up to 25 pounds occasionally
  • High school diploma or GED preferred
  • Prior parking industry experience preferred
  • Strong customer service skills
  • Effective communication in English
  • Proficiency with mobile devices and technology

Job Qualifications

  • High school diploma or GED preferred but not required
  • Prior parking industry experience preferred but not required
  • Strong customer service orientation with a willingness to go above and beyond
  • Comfortable using mobile devices and technology such as iPad, iPhone, and Android devices
  • Ability to communicate effectively in spoken English with customers and team members
  • Strong interpersonal and communication skills
  • Reliable, adaptable, and able to thrive in a fast-paced environment

Job Duties

  • Greet and assist guests in parking lots and garages, providing professional and friendly service
  • Educate customers on Metropolis parking technology and assist with enrollment as needed
  • Promote positive customer relationships by consistently delivering excellent customer service
  • Respond to customer questions and concerns confidently and courteously
  • Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
  • Issue parking violations in accordance with company policies
  • Document violations using company-provided mobile devices, including photo documentation
  • Maintain the cleanliness of parking lots, garages, and common areas
  • Identify and report debris, spills, hazards, or maintenance issues promptly
  • Sweep floors, collect trash, and empty trash receptacles as needed
  • Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
  • Work independently and collaboratively as part of a team
  • Observe all safety protocols at all times
  • Perform additional duties as assigned

Job Qualifications

Experience

No experience required


Job Location

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