Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Paid Time Off
Bonus programs
Bi-weekly pay
Holiday pay
Shift Differentials
Paid on-the-job training
Development and career advancement opportunities
Job Description
Groome Transportation is a renowned shuttle service company specializing in providing reliable and efficient airport shuttle operations. With a strong commitment to safety, customer service, and operational excellence, Groome has established itself as a trusted name in the transportation industry. The company operates a 24/7 service, ensuring passengers receive timely and professional shuttle services around the clock. Groome Transportation’s dedication to employee development, inclusive work culture, and community engagement further enriches its standing as an employer of choice in the transportation sector.
The Dispatch Operations role at Groome Transportation is pivotal to the seamless functioning of shuttle services. Thi... Show More
The Dispatch Operations role at Groome Transportation is pivotal to the seamless functioning of shuttle services. Thi... Show More
Job Requirements
- High school diploma, GED, or high school equivalency
- Be at least 18 years of age
- Consistently makes safety and security of self and others the priority
- Ability to communicate effectively
- Embraces diverse people, thinking, and styles
- Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
- Computer skills and comfort navigating web-based and reservation software applications
- Successfully pass a pre-employment background check and drug test
Job Qualifications
- High school diploma, GED, or high school equivalency
- Preferred qualifications include at least one year of providing customer service
- Ability to communicate effectively
- Embraces diverse people, thinking, and styles
- Computer skills and comfort navigating web-based and reservation software applications
- Willingness to learn and use company technology
- Punctual and flexible individuals with a team mindset
- Availability to work nights, days, weekends, and occasional holidays as needed
Job Duties
- Ensure fleet is fueled, cleaned, and departs on time from all locations
- Oversee that all shuttle trips have adequate staffing scheduled for current day and next week including scheduling additional drivers as needed for trips with high passenger demand
- Utilize cloud-based digital tracking sheets to update and maintain operation management logs, while simultaneously using reservation and scheduling software
- Monitor route road conditions and assess re-route possibilities, informing drivers as needed to ensure safe operations
- Provide support for drivers and inform management of issues encountered related to passenger accommodations, weather, accidents, and breakdowns
- Coordinate urgent care and hospital as required for appropriate post-accident or incident medical care and or drug testing
- Identify and resolve internal and external customer inquiries and requests, problem-solving reservation issues and deescalating issues as appropriate
- Support drivers and management team related to operational fleet issues, accidents, weather, etc
- Perform in-house drug and alcohol tests as required per corporate and DOT regulations
- Assist drivers with logging into tablets and utilizing software for electronic inspection reports, logging hours of service, and passenger itinerary
- Attend safety and policy training to ensure customers and team are safe at all times
- Remove vehicles from service if safety issues are reported on inspections
- Ensure the maintenance and cleanliness of the facility and vehicles
- Adhere to and enforce all corporate and federal safety policies
- Demonstrate friendly and professional internal and external customer interactions at all times
- Be empathetic to customers while deescalating situations, providing a balance between customer needs and company policy
- Be a proactive and effective problem solver with a focus on resolution instead of problem
- Provide detailed shift summaries to management and dispatch team to ensure safe, informed contiguous operations between shifts
- Work effectively in a fast-paced, dynamic environment
- Assist Dispatchers with calls and answer any questions that may arise
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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