Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Bonus programs
Bi-weekly pay
Holiday pay
Shift Differentials
Paid on-the-job training
Development and career advancement opportunities
Job Description
Groome Transportation is a leading provider of shuttle and transportation services specializing in scheduled airport shuttle operations. The company focuses on delivering high-quality and reliable transportation solutions, emphasizing safety, customer service, and operational efficiency. Known for its commitment to both passengers and employees, Groome Transportation operates 24/7 routes that connect travelers with their destinations seamlessly and on time. The company values a diverse and inclusive work environment and offers employees opportunities for growth, training, and career advancement in a dynamic and friendly setting. With a reputation for professional and empathetic service, Groome Transportation continually strives to enhance its operational framework... Show More
Job Requirements
- High school diploma, GED, or High School Equivalency
- Be at least 18 years of age
- Consistently makes safety and security, of self and others, the priority
- Ability to communicate effectively
- Embraces diverse people, thinking and styles
- Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
- Computer skills and comfort navigating web-based and reservation software applications
- Successfully pass a pre-employment background check and drug test
Job Qualifications
- High school diploma, GED, or High School Equivalency
- Preferred qualifications include at least one year of providing customer service
- Ability to communicate effectively
- Embraces diverse people, thinking and styles
- Punctual and flexible individuals with a team mindset
- Safety and service-oriented
- Quick decision making and problem-solving skills
- Willing to learn and use company technology
Job Duties
- Ensure fleet is fueled, cleaned, and departs on time from all locations
- Oversee that all shuttle trips have adequate staffing scheduled for current day and next week including scheduling additional drivers, as needed, for trips with high passenger demand
- Utilize cloud-based digital tracking sheets to update and maintain operation management logs, while simultaneously utilizing reservation/scheduling software
- Monitor route road conditions and assess re-route possibilities, informing drivers, as needed, to ensure safe operations
- Provide support for drivers and inform management of issues encountered related to passenger accommodations, weather, accidents, and breakdowns
- Coordinate urgent care and/or hospital as required for appropriate post-accident/incident medical care and/or drug testing
- Identify and resolve internal and external customer inquiries and requests, problem-solving reservation issues and deescalating issue, as appropriate
- Support drivers and management team related to operational fleet issues, accidents, weather, etc.
- Perform in-house drug and alcohol tests as required per corporate and DOT regulations
- Assist drivers with logging into tablets and utilizing software for electronic inspection reports, logging hours of service, and passenger itinerary
- Attend safety and policy training to ensure customers and our team are safe at all times
- Remove vehicles from service if safety issues are reported on inspections
- Ensure the maintenance and cleanliness of the facility and vehicles
- Adhere to and enforce all corporate and federal safety policies
- Demonstrate friendly and professional internal and external customers interactions at all times
- Be empathetic to customers while deescalating situations, providing a balance between customer needs and company policy
- Be a proactive and effective problem solver with a focus on resolution instead of problem
- Provide detailed shift summaries to management and dispatch team to ensure a safe, informed contiguous operations between shifts
- Work effectively in a fast-paced, dynamic environment
- Assist Dispatchers with calls and answer any questions that may arise
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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