Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,777.60 - $59,136.00
Work Schedule
Standard Hours
Benefits
Virginia Retirement System
Language Incentive
Referral Bonus
Tuition assistance program
Health Insurance
Dental Insurance
Paid Time Off
Job Description
The City of Richmond is a dynamic and progressive municipal government organization, committed to serving its diverse community with excellence and integrity. As an established city government entity, Richmond values respect, equity, accountability, and diversity, which are central to its workplace culture. The city is focused on nurturing talent and fostering professional growth opportunities among its workforce while building strong connections that promote collaboration and community engagement. With over 4,000 employees, the City of Richmond is recognized as an "Employer of Choice" and strives to hire and retain individuals who bring dedication and skill to their roles. The City's comprehensive... Show More
Job Requirements
- High school diploma or GED
- two years of customer service experience such as collecting and processing payments researching billing information or providing direct customer service
- an equivalent combination of training and experience as approved by the department may be used to meet the minimum qualifications of the classification
- none required
Job Qualifications
- High school diploma or GED
- two years of customer service experience such as collecting and processing payments researching billing information or providing direct customer service
- computer proficiency including Microsoft Office Suite
- effective oral written and interpersonal communication
- basic mathematics
- problem-solving
- customer service
- researching
- multitask
- remain calm in stressful situations
- show empathy and compassion
- defuse inflamed situations
Job Duties
- Respond to in-person customer requests inquiries and problems related to billing and payments actively assisting with resolutions
- answer general questions regarding due dates service charge fees credit policies and other generalized information for business licenses decals personal property and real estate
- provide standard information and customer service by following prescribed procedures and instructions
- research customer questions and account inquiries
- forward customer feedback to your direct supervisor and or lead teller
- utilize Tyler Cashiering Munis and other financial portals self-sufficiently with minimal or no supervision daily
- receive cash check money order and credit card charge transactions
- process in-person payments for real estate utility personal property parking permits business licenses and more
- perform daily batch processing
- assist with deposit preparation
- assist with monthly audits and balance petty cash
- perform routine office tasks such as data entry mail processing and operating a variety of equipment including a cash register
- review requests and issue parking permits for citizens of the City of Richmond
- perform office opening and closing responsibilities such as setting alarms and ensuring cash security
- print bills and run standard reports
- set up or cancel accounts within financial systems
- perform any other job-related duties and responsibilities according to business needs for the Department of Finance
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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