Customer Service Technician - Front-End Cashier - (Expired Job)

Richmond, VA, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,777.60 - $59,136.00

Work Schedule

Standard Hours

Benefits

Virginia Retirement System

Language Incentive

Referral Bonus

Tuition assistance program

Health Insurance

Dental Insurance

Paid Time Off

Job Description

The City of Richmond is a dynamic and progressive municipal government organization, committed to serving its diverse community with excellence and integrity. As an established city government entity, Richmond values respect, equity, accountability, and diversity, which are central to its workplace culture. The city is focused on nurturing talent and fostering professional growth opportunities among its workforce while building strong connections that promote collaboration and community engagement. With over 4,000 employees, the City of Richmond is recognized as an "Employer of Choice" and strives to hire and retain individuals who bring dedication and skill to their roles. The City's comprehensive... Show More

Job Requirements

High school diploma or GED
two years of customer service experience such as collecting and processing payments researching billing information or providing direct customer service
an equivalent combination of training and experience as approved by the department may be used to meet the minimum qualifications of the classification
none required

Job Qualifications

High school diploma or GED
two years of customer service experience such as collecting and processing payments researching billing information or providing direct customer service
computer proficiency including Microsoft Office Suite
effective oral written and interpersonal communication
basic mathematics
problem-solving
customer service
researching
multitask
remain calm in stressful situations
show empathy and compassion
defuse inflamed situations

Job Duties

Respond to in-person customer requests inquiries and problems related to billing and payments actively assisting with resolutions
answer general questions regarding due dates service charge fees credit policies and other generalized information for business licenses decals personal property and real estate
provide standard information and customer service by following prescribed procedures and instructions
research customer questions and account inquiries
forward customer feedback to your direct supervisor and or lead teller
utilize Tyler Cashiering Munis and other financial portals self-sufficiently with minimal or no supervision daily
receive cash check money order and credit card charge transactions
process in-person payments for real estate utility personal property parking permits business licenses and more
perform daily batch processing
assist with deposit preparation
assist with monthly audits and balance petty cash
perform routine office tasks such as data entry mail processing and operating a variety of equipment including a cash register
review requests and issue parking permits for citizens of the City of Richmond
perform office opening and closing responsibilities such as setting alarms and ensuring cash security
print bills and run standard reports
set up or cancel accounts within financial systems
perform any other job-related duties and responsibilities according to business needs for the Department of Finance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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