Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $31.00
Work Schedule
Standard Hours
Benefits
Virginia Retirement System
VRS language incentive
Referral Bonus
Tuition assistance program
Health Insurance
Dental Insurance
Paid Time Off
Job Description
The City of Richmond is a dynamic and forward-thinking municipal government dedicated to serving its community with efficiency, integrity, and inclusiveness. As a prominent local government entity within Virginia, the City of Richmond prides itself on fostering an environment where growth opportunities, talent nurturing, and teamwork thrive. Richmond seeks to be the employer of choice by continuously enhancing employee benefits and promoting a culture of respect, equity, accountability, and diversity. The City offers an enriching workplace bolstered by programs like the Virginia Retirement System, Language Incentive, Referral Bonus, and Tuition Assistance Program which underscore its commitment to employee development and... Show More
Job Requirements
- High school diploma or GED
- Two years of customer service experience relevant to collecting payments and handling billing inquiries
- Ability to manage multiple tasks simultaneously
- Strong computer proficiency including Microsoft Office
- Competence in handling cash and following cash handling procedures
- Excellent oral and written communication skills
- Ability to provide exceptional customer service
- Capacity to work in a fast-paced environment
- No special licenses or certifications required
Job Qualifications
- High school diploma or GED
- Two years of customer service experience in payment processing or related fields
- Proficiency with Microsoft Office Suite
- Strong interpersonal and communication skills
- Ability to use financial systems such as Tyler Cashiering and Munis
- Basic mathematics skills
- Effective problem-solving and research skills
- Ability to remain calm and professional under stress
- Demonstrated empathy and conflict resolution capabilities
Job Duties
- Respond to in-person customer requests and inquiries related to billing and payments
- Assist citizens with resolutions for billing issues
- Answer general questions regarding billing, fees, credit policies, and licenses
- Utilize Tyler Cashiering, Munis, and other financial software to process transactions
- Receive and process cash, checks, money orders, and credit card payments
- Perform daily batch processing and assist with deposit preparation
- Conduct monthly audits and balance petty cash
- Perform routine office tasks including data entry and mail processing
- Issue parking permits and manage account setups or cancellations
- Open and close the office ensuring cash security and run standard reports
- Forward customer feedback to supervisors
- Perform other job-related duties as assigned by the Department of Finance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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