Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
employee discount
Life insurance
Disability insurance
Job Description
Mustard Seed Market & Cafe is a well-established company that has been dedicated to promoting healthier lifestyles since 1981. As a natural foods grocery store and cafe, Mustard Seed Market & Cafe focuses on providing customers with products made from real, natural ingredients without any artificial additives. Their commitment to ingredient transparency empowers customers to make informed choices that contribute to their wellbeing and that of their families. This dedication to health and quality in every product on their shelves reflects the company’s mission to support wellness in the community and promote sustainable living habits. With over four decades in... Show More
Job Requirements
- high school education or equivalent
- at least 5 customer service experience preferred
- at least 5 years supervisory experience preferred
- demonstrated ability to plan, organize, direct and control
- interpersonal skills
- basic computer skills using the windows operating system including internet, printing, and email
- basic usage of microsoft office suite including outlook, word, and excel
- excellent cash handling skills
- general knowledge of store products
Job Qualifications
- high school education or equivalent
- at least 5 years of customer service experience preferred
- at least 5 years supervisory experience preferred
- demonstrated ability to plan, organize, direct and control
- interpersonal skills
- basic computer skills using the windows operating system including internet, printing, and email
- basic usage of Microsoft Office Suite including Outlook, Word, and Excel
- excellent cash handling skills
- general knowledge of store products
Job Duties
- promotes team work, coaches, develops and trains department associates
- minimizes turnover, promotes efficiency, and controls labor costs
- schedules associates according to labor budget and delegates work assignments effectively
- ensures department has adequate staffing levels during all hours of operation
- works in conjunction with Human Resources Department in the hiring, terminating and disciplining of associates
- maintains accurate department records to ensure documentation of activities is available
- responsible for receiving and managing incoming phone calls to the store
- assists customers with questions about our products, availability and location of them within the store
- receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager
- manages background music in store to ensure appropriate genre and volume
- ensures front entrance areas and common public areas such as walk ways, vestibules, and rest rooms (rest rooms: Solon only) are maintained by appropriate personnel so they are clean, neat and safe
- ensures sufficient quantity of grocery carts are available for customers
- brings in grocery carts from parking lots as necessary
- maintains proper internal controls for all customer financial transactions
- responsible for the balancing and reconciliation of all Cashier tills
- verifies and audits cash controls according to established procedures to identify and prevent cash losses
- works in conjunction with departments on special orders for customers
- works in conjunction with departments in replenishment and merchandising displays in Front End check stand area
- notifies Scanning Department of all scanning issues and concerns
- responsible for handling loss prevention issues in accordance with company policies and legal requirements
- follows established protocol and guidelines for opening and closing cash registers each day
- notifies Store Director and/or Maintenance Associate of any equipment needing repair
- maintains a safe and clean environment to ensure health code and OSHA requirements are met
- analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Director
- performs duties of Customer Service staff as required
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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