Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Shift Differentials
overtime pay
Job Description
Unifi is a dynamic and growing company specializing in providing top-tier customer service within the transportation and aviation industry. As a leading customer service provider at airports, Unifi is committed to delivering exceptional support and ensuring the safety and satisfaction of passengers. Operating in a fast-paced and demanding environment, Unifi prides itself on its professional workforce, adherence to safety regulations, and dedication to making every passenger's experience positive and memorable. The company fosters a team-oriented culture that values integrity, respect, and continuous improvement, with a focus on creating a secure and friendly environment for both employees and customers.
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Job Requirements
- Valid driver’s license
- Ability to pass a pre-employment drug screen
- Ability to pass up to a 10-year background check
- Must be at least 18 years of age
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must complete SIDA training to obtain airport authority identification security
- 2+ years of relevant experience
- Ability to work a variety of shifts including nights, weekends, holidays and overtime
- Must be able to lift/carry/push/pull 70 pounds regularly and lift 40 to 50 pounds on raised surfaces
- Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods
- Must be able to work in cramped or high places
- Must be able to carry heavy items up and down jet way stairs
Job Qualifications
- High school diploma or GED
- 2+ years of relevant experience
- Excellent customer service skills
- Strong work ethic
- Ability to work in a team-oriented environment
- Ability to type and use a computer keyboard with sufficient speed
- Able to understand documents, learn and follow ticketing procedures and other rules and regulations
- Able to communicate information and instructions verbally and/or via radio equipment
- Able to communicate effectively in a professional manner
- Strong leadership qualities and ability to create a passionate and efficient workforce
- Able to effectively resolve employee conflicts
- Ability to apply creative solutions that have a positive impact on results
Job Duties
- Supervises and coordinates daily activities of employees to ensure safe and effective operations
- Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws
- Responsible for shift management including workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations
- Enforces company policies and procedures, including disciplinary action and promotes Unifi policies on Equal Employment Opportunity, professional conduct and investigates and responds to employee relations issues in a timely manner
- Communicates with manager concerning any problems or issues
- Schedules and conducts shift meetings
- Performs job duties of assigned shift such as assisting passengers through arrival and check-in processes including support for passengers with special needs, handling ticketing, boarding, baggage, reservations, resolving complaints and problems, and directing passengers
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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