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Unifi Aviation, LLC

Customer Service Supervisor MSP - FT

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $21.29
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

flight privileges
weekly pay
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
exclusive discounts
wellness programs

Job Description

Unifi is a seasoned leader in the aviation services industry, bringing decades of experience to airline ground services. The company is dedicated to innovation and adaptation in an ever-evolving industry, leveraging its expertise to ensure a seamless and safe experience for both aircraft and passengers. With a vision to become the most respected company in the aviation sector, Unifi stands out by providing exceptional service that prioritizes safety and customer satisfaction throughout the journey from ground operations to takeoff. The company’s commitment extends beyond operational excellence to cultivating a workplace culture rooted in passion, integrity, and empathy. These values sha... Show More

Job Requirements

  • High school diploma, GED or equivalent education
  • Must be at least 18 years of age
  • Must be able to obtain credentials required as per airport or state or customs requirements
  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
  • Must be able to frequently climb and crawl
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements

Job Qualifications

  • High school diploma, GED or equivalent education
  • Must be at least 18 years of age
  • Must be able to obtain credentials required as per airport or state or customs requirements
  • One year of relevant work experience in the aviation or ground handling services industry preferred

Job Duties

  • Leading a team of agents in customer service duties
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
  • Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems
  • Direct passengers through Customs, Immigration, and Quarantine
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
  • Push wheelchairs with passengers through all areas of the airport
  • Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
  • Promote and adhere to policies concerning safety, anti-harassment and equal employment opportunity
  • Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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