Customer Service Supervisor (Frontier Airlines) $19.00/hr *(PLUS up to $1.50 in tenure increase)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Flexible work schedules
Job Description
We are a leading organization in the aviation industry, committed to delivering exceptional passenger service at our busy airport terminals. Our company prides itself on maintaining high standards of safety, security, and customer satisfaction while efficiently managing fast-paced airport operations. As a cornerstone in the travel network, we ensure smooth and seamless experiences for travelers through professional service, advanced technology integration, and dedicated staff support. We foster an environment that values teamwork, integrity, and continuous improvement to uphold our reputation as a trusted partner in the aviation sector.
The Passenger Service Supervisor role is a dynamic and essential position re... Show More
The Passenger Service Supervisor role is a dynamic and essential position re... Show More
Job Requirements
- Must be at least 18 years of age
- must have high school diploma or equivalent
- must have a positive, can-do, upbeat personality
- must be able to speak, read and write in English proficiently
- must be available and flexible to work variable shifts including weekends and holidays
- comfortably and continuously move and lift customer luggage with up to 70lbs
- must be able to stand for long periods of time at the ticket counter and gate check-in areas
- will be exposed to respiratory irritants such as jet fumes
- must pass an FBI criminal background check and obtain a customs seal
- must successfully complete and pass the initial new hire classroom and on-the-job training
- must have strong verbal and written communication skills
- knowledge of computer software programs
- must pass pre-employment drug test
Job Qualifications
- Must be at least 18 years of age
- must have high school diploma or equivalent
- must have a positive, can-do, upbeat personality
- must be able to speak, read and write in English proficiently
- must be available and flexible to work variable shifts including weekends and holidays
- must have strong verbal and written communication skills
- knowledge of computer software programs
Job Duties
- Ensure accuracy of all weight and balance requirements
- promptly handle all passenger service complaints with a focus on positive resolution
- responsible for staff scheduling, leadership development and employee accountability
- complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation
- assist customers with special needs and unaccompanied minors
- operate jet ways and work at unprotected heights over 15 feet, responsible for opening and closing aircraft doors
- read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
- ensure safe and secure operations in accordance with health, safety, security and all government statutory requirements
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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