Unifi Aviation, LLC logo

Unifi Aviation, LLC

Customer Service Supervisor

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $21.25
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

flight privileges
weekly pay
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k

Job Description

Unifi is a distinguished company with decades of experience in the aviation services industry, specializing in airline ground services. Over the years, the company has built a solid reputation for excellence, innovation, and unwavering commitment to safety and customer service. Unifi's comprehensive expertise allows it to provide exceptional experiences for airlines, passengers, and partners by ensuring smooth operations related to aircraft handling and passenger services. The company's vision is centered on becoming the most respected name in the industry by delivering quality service that guarantees the safe and timely arrival and departure of both passengers and aircraft.

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Job Requirements

  • High school diploma, GED or equivalent education
  • must be at least 18 years of age
  • must be able to obtain credentials required as per airport or state or customs requirements
  • able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
  • frequently able to climb and crawl
  • able to work in rotating shifts and hours, nights, weekends and holidays, overtime
  • able and open to work in outside weather conditions which may include severe seasonal elements

Job Qualifications

  • High school diploma, GED or equivalent education
  • must be at least 18 years of age
  • must be able to obtain credentials required as per airport or state or customs requirements
  • one year of relevant work experience in the aviation or ground handling services industry

Job Duties

  • Leading a team of agents in customer service duties
  • assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
  • handle all aspects of ticketing and check-in by operating a computerized system including boarding, baggage service, reservations and resolving related complaints and problems
  • direct passengers through Customs, Immigration, and Quarantine
  • assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
  • push wheelchairs with passengers through all areas of the airport
  • monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
  • promote and adhere to policies concerning safety, anti-harassment and equal employment opportunity
  • perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location