Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)
Health savings account
Flexible spending account
short-term disability
long-term disability
Life insurance
Employee assistance program
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation is a globally recognized leader in aviation services, established in 1967 and headquartered in Basel, Switzerland. With over 4,500 employees across approximately 50 strategic locations worldwide, Jet Aviation specializes in a wide array of aviation solutions including aircraft management, aircraft sales, charter services, completions, government services, fixed base operations (FBO), maintenance of fixed and rotary wing aircraft, and staffing. The company is highly regarded for its commitment to delivering exceptional passenger and client experiences through a dedicated team of aviation professionals who excel in every aspect of the flight journey—from hangar to handshake. Their passion for aviation and... Show More
Job Requirements
- High School Diploma or GED
- job vocational training such as hospitality or technical apprenticeship
- at least 4 years of work experience in a customer service role
- experience with customer service procedures
- ability to use Microsoft Office
- eager to provide excellent customer service
- must have a valid drivers license
- must obtain an Airport ID Badge within 30 days of employment
Job Qualifications
- High School Diploma or GED
- vocational training in hospitality or technical apprenticeship
- at least 4 years of work experience in a customer service role
- experience with customer service procedures
- proficiency in Microsoft Office
- excellent communication skills
- strong problem resolution abilities
- ability to work calmly under pressure
- training and leadership capability
- cultural awareness and sensitivity
- passion for delivering high-quality customer experience
- ability to adapt quickly to changing priorities and customer needs
Job Duties
- Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints
- resolve customer inquiries and complaints fairly and effectively
- provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
- recommend and implement programs to support customer needs
- greet customers in a welcoming, friendly and respectful manner
- supervise and maintain adherence to the Department Standards of Excellence for exceptional customer service, grooming and dress code
- directly or indirectly supervise the Customer Service Representatives on a daily basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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