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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.50 - $21.50
Work Schedule
Standard Hours
Benefits
401(k) with match
Health Insurance
Paid Time Off
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Job Description
EMPLOYERS is a well-established and steadily growing workers' compensation insurance carrier that prides itself on delivering exceptional service to policyholders, agents, and internal partners alike. Known for its employee-focused culture, the company upholds its core values of Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These guiding principles ensure that every employee is empowered to make a positive impact within the workplace and with customers, fostering an environment based on trust, respect, and professional growth. EMPLOYERS operates through a network of offices, with a significant call center presence in Henderson, Nevada, offering diverse opportunities for career advancement in... Show More
Job Requirements
- Bilingual fluency in English and Spanish
- High school diploma or GED
- 1+ year experience in a call center or office environment
- Strong communication skills
- Strong multitasking skills
- Proficiency in Outlook, Word, and Excel
- Ability to work in a fast-paced, structured call center environment
Job Qualifications
- Bilingual fluency in English and Spanish
- High school diploma or GED
- 1+ year experience in a call center or office environment
- Strong communication, multitasking, and computer skills including Outlook, Word, and Excel
- Ability to work in a fast-paced, structured call center environment
- Experience with call center software such as Five9 and CRM systems (preferred)
- Knowledge of insurance or workers' compensation (preferred)
- Associate’s degree (preferred)
Job Duties
- Deliver excellent customer service to policyholders, agents, and internal partners
- Handle inbound/outbound calls, emails, and chats
- Provide accurate information, resolve inquiries, and de-escalate issues
- Document interactions clearly and follow company and state guidelines
- Assist customers with online tools and system navigation
- Meet performance, quality, and productivity standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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