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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $20.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
competitive compensation
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Retirement Plan
Employee wellness programs
Job Description
MercyOne is a leading health care system dedicated to improving the health of communities across Northeast Iowa. This not only includes providing expert medical attention during illness but also focuses on maintaining overall wellness and preventive care. MercyOne Northeast Iowa serves eight counties and offers personalized, excellent care that is easily accessible to residents of the Cedar Valley. The health system consists of three medical centers: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center; MercyOne Cedar Falls Medical Center, a Community Level IV Trauma Designation; and MercyOne Oelwein Medical Center, also designated... Show More
Job Requirements
- Valid Iowa driver’s license and acceptable motor vehicle report (MVR)
- Ability to work Monday to Friday, 8:30 AM to 5:00 PM, with rotating on-call schedule after training
- High-level language, math, and reasoning abilities
- Experience using personal computers and specialized software systems
- Willingness to learn diabetic shoe fitting techniques
- Strong customer service orientation
- Ability to assess for safety in home environments during equipment delivery
- Must be patient and customer-facing at all times in job
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Basic knowledge of home medical equipment (HME) preferred
- Strong communication and interpersonal skills
- Proficiency in personal computer use including 10-key calculator, Microsoft Office, and database software
- Demonstrated ability to work effectively with diverse groups of people
- Ability to follow detailed instructions for safety and equipment use
Job Duties
- Assist patients and customers in obtaining correct medical equipment to meet needs and assess for safe use
- Demonstrate types of equipment and appropriate setup and use to customers in showroom and via inquiries
- Fit patients with appropriate products based on physician orders and patient needs
- Encourage purchase of retail items to patients interested in additional products
- Obtain insurance information and enter data into computer system for verification of benefits as needed
- Utilize HME computer system to enter data for purchase or rental based on item
- Document safety and use education provided to patients
- Participate in diabetic shoe fitting training and assist customers with orders and fittings for shoes, stockings, walkers, and other home care items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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