Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.50
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Pet insurance
Life insurance
Employee assistance program (EAP)
401(k) retirement savings plan
paid time off (PTO)
Paid holidays
Access to DailyPay
Tuition Reimbursement
tuition discounts
Employee-sponsored crisis fund
legal and identity theft protection
Job Description
Otterbein SeniorLife is a respected non-profit 501(c)(3) health and human services organization with over 100 years of experience providing exceptional senior housing and care options rooted deeply in respect, dignity, and community. Operating in Ohio and Indiana, Otterbein SeniorLife delivers a wide range of senior lifestyle options including independent living, assisted living, skilled nursing, rehabilitation, memory support, respite care, home health, and hospice services. Their innovative Greenhouse model of care focuses on person-centered approaches that honor the choices and individuality of each resident, ensuring a compassionate and high-quality care environment. The culture at Otterbein emphasizes partnership, kindness, wisdom, and spirit... Show More
Job Requirements
- High school diploma/GED required
- Prefer associates or bachelors degree
- Prefer 1-3 years of related work experience in customer service
- Critical thinking skills
- Must be able to prioritize/multi task
- Good at building relationships
Job Qualifications
- High school diploma/GED required
- Prefer associates or bachelors degree
- Prefer 1-3 years of related work experience in customer service
- Significant plus if experience in long term care or other healthcare setting
- Critical thinking skills
- Ability to prioritize/multi task
- Good at building relationships
Job Duties
- Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
- Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
- Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
- Act as key support to elder and team through the internal admission process
- Facilitate flow of information regarding new admissions and census changes between departments
- Provide tours and information, as needed to prospective Elders and Rehab Guests and their families
- Ensure room readiness for admissions – manage First Impressions
- create welcome package
- Responsible for collecting initial payment at the facility from new or transitioning Elders / families
- Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
- Facilitate the gathering of report information for long-term new Admissions
- Ensure completion of Patient Inventory assessment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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