Customer Service Specialist 2 (Events and Althetics)
Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.57 - $23.45
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
flexible schedule
Professional development opportunities
Employee Discounts
Casual work environment
Job Description
Bend Park and Recreation District is a well-established public agency that provides a variety of recreational services and programs to the community of Bend, Oregon. The district offers numerous facilities, parks, events, and athletic programs aimed at promoting healthy lifestyles and bringing people together through sports and other activities. Known for its commitment to quality customer service and community engagement, Bend Park and Recreation District focuses on creating positive experiences for all who utilize their services. The district employs a team of dedicated professionals who manage events, reservations, athletics, and community programming, ensuring smooth operations and customer satisfaction.
This part-time, n... Show More
This part-time, n... Show More
Job Requirements
- must be a minimum of 16 years of age
- high school diploma or currently attending school
- some previous related volunteer or work experience in customer service or satisfactory combination of education, experience and training
- bilingual in English and Spanish preferred
- proficiency with multi-line telephone systems
- knowledge of cashier and money handling procedures
- ability to operate office equipment including computer and phone system
- ability to communicate professionally by phone, email, and in-person
- ability to manage multiple priorities and work with frequent interruptions
- able to report to multiple work sites using own transportation or alternate methods
- possession or ability to obtain an Oregon driver’s license within 30 days if using a personal vehicle
- ability to lift up to 15 pounds
- ability to perform clerical tasks including filing, data entry, and word processing
- ability to remain seated or standing for extended periods
- ability to handle difficult conversations professionally
- ability to act as a Mandatory Reporter and report child abuse or neglect
Job Qualifications
- minimum of 16 years of age
- high school diploma or currently attending school
- some previous related volunteer or work experience in customer service
- bilingual in English and Spanish preferred
- strong knowledge of customer service standards
- knowledge of cashier and money handling procedures
- knowledge of general office practices
- ability to communicate effectively, tactfully, and professionally with the public
- ability to maintain focus and organize and prioritize work with frequent interruptions
- ability to work independently and cooperatively with others
- proficient in operating office equipment including computer, phone, and copy machine
- excellent multi-tasking skills
- ability to create positive relationships with staff and the public
Job Duties
- provides excellent customer service both externally and internally
- answers multi-line telephone and greets occasional patrons at the front desk
- assists with preparation and communication regarding contractual and use agreements with external partners
- utilizes district registration software to process reservations and manage athletic program details
- processes financial transactions relevant to rentals and athletic programs including reservations, registrations, refunds, and deposits
- provides program assistance including communication with coaches and parents, enrollment adjustments, and scheduling assistance
- maintains inventory of rental and program supplies and equipment
- performs clerical duties such as data entry, word processing, filing, photocopying, printing facility use agreements, and roster management
- assists with internal and external schedule creation and management for events and athletics
- monitors program and rental sites and reports any damage or safety concerns
- performs emergency support as directed by the emergency action plan
- acts as a Mandatory Reporter and reports incidents of child abuse or neglect
- communicates safety concerns promptly
- performs other job-related duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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