You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Employee stock purchase plan
maternity leave
Job Description
Ryder is a recognized leader in the logistics and supply chain solutions industry, renowned for delivering comprehensive and innovative services to a broad spectrum of clients, including some of the nation’s largest manufacturers, retailers, and e-commerce businesses. The company specializes in omnichannel and e-commerce distribution solutions, providing end-to-end national logistics, value-added warehousing services, and integrated fulfillment solutions that ensure fast, flexible, and cost-effective shipment of goods. Ryder’s extensive distribution network moves more than 500 million units annually, supporting established and emerging brands with creative problem-solving and reliable service.
The role of Customer Service Router within Ryder’s Supply Chain Solution... Show More
The role of Customer Service Router within Ryder’s Supply Chain Solution... Show More
Job Requirements
- H.S. diploma/GED required
- Minimum three years of customer service experience
- One year of client account specialization preferred
- Basic math skills at a beginner level
- Advanced proficiency in Microsoft Office (Access, Excel, Word, PowerPoint, Outlook)
- Strong verbal and written communication skills
- Ability to handle multiple priorities simultaneously
- Time management and priority setting skills
Job Qualifications
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
- One (1) year or more in related Client Account Specialization preferred
- Basic math skills beginner required
- Proficient in Microsoft Office products (Access, Excel, Word, PowerPoint, and Outlook) advanced required
Job Duties
- Build and maintain a strong working relationship with assigned client(s)
- Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports
- Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations
- Provide support to other departments and field locations in regard to assigned client(s)
- Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues
- Provide direction, support and information to internal departments to resolve client issues
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s)
- Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
- Work client specific reports including open order reports, return reports and EMC reports
- Provide direction to Customer Service Representative assisting assigned client(s)
- Implement continuous improvement initiatives to improve service for assigned client(s)
- Participate in daily operational calls and provide updates to field operations about assigned client(s)
- Participate in meetings and presentations specific to assigned client(s)
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All