Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $24.25
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Professional development opportunities
Retirement Plan
Equal opportunity employer
Job Description
The American Quarter Horse Hall of Fame & Museum is a premier institution dedicated to preserving and showcasing the rich heritage of the American Quarter Horse. This specialized museum is not only a cultural landmark but also an educational hub that attracts visitors from various backgrounds, ranging from horse enthusiasts to families seeking enriching experiences. The museum operates various public services, including admissions, a gift shop, and special event hosting, all aimed at enhancing the visitor experience while fostering appreciation for the legacy and impact of the American Quarter Horse.
We are seeking a motivated and experienced professional to ... Show More
We are seeking a motivated and experienced professional to ... Show More
Job Requirements
- High school diploma
- Minimum of one year in retail management experience
- Minimum of one year in staff supervision
- Knowledge of POS cash register system
- Ability to work flexible schedule including special events
- Strong communication skills
- Technological adaptability
- Ability to handle cash and transactions accurately
Job Qualifications
- High school diploma
- Some college work preferred
- Minimum of one year in retail management experience
- Minimum of one year in staff supervision
- Knowledge of POS cash register system
- Strong verbal and written communication skills
- Ability to analyze sales data and reports
- Technological adaptability and software troubleshooting skills
- Experience in retail procurement, inventory management, promotions, pricing, merchandising
Job Duties
- Supervise museum admissions and gift shop ensuring positive customer experience while ensuring compliance with established policies and procedures
- Responsible for training and operations of POS cash register system including proper handling of cash, checks, charges, receipts, and billable accounts
- Responsible for interviewing, hiring, coaching, training, scheduling, and evaluating staff
- Create team building, set expectations and goals for admissions staff
- Resolve customer complaints or departmental policies, procedures, and service standards in conjunction with management
- Create and collaborate promotions to drive revenue and increase visitation
- Ensure visitor safety by monitoring, reporting, and coordinating the resolution of facility issues or safety concerns throughout the museum grounds
- Maintain visitor feedback, contact information, and review to enhance the overall visitor experience
- Oversee museum store operations including procurement of merchandise, pricing and promotions, inventory management, and reporting
- Annual development and adherence to cost of goods sold budget in partnership with management
- Collaborate with staff and management to develop and enhance merchandise mix and associated promotions
- Responsible for merchandising the museum store, including product placement, visual presentation, and maintaining brand and organizational standards
- Require technological adaptability including the ability to learn, implement, and troubleshoot new software systems independently and efficiently
- Analyze sales data, reports, and performance metrics to support business goals
- Maintain a high level of accuracy and attention to detail across retail operations, documentation, and data tracking
- Exhibit strong verbal and written communication skills with internal teams and visitors to support daily operations and customer service
- Track technical support tickets for computers, kiosks, and all other department technology devices to ensure all is operational for staff and customer needs
- Identify areas of opportunity, evaluate impacts, and implement changes that will drive a positive and effective customer experience
- Assist with museum events and facility rentals as needed
- Provide support for group tours, field trips and facility rentals inquiries
- Provide support for museum marketing and promotional initiatives by partnering with the marketing team to develop and execute seasonal and event-related promotions for the museum store and admissions
- Work a flexible schedule to cover museum operating hours and special events as required
- Perform other duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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