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Customer Service Representative/Route Service Representative
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k)
Employee Referral Program
Tuition Assistance
employee wellness program
Job Description
Gateway Services is North America's leading pet aftercare provider, serving over 17,000 veterinary clinics across more than 140 locations with a dedicated team of over 2,300 professionals. Our company prides itself on compassionate and dignified support for pet parents during one of the most emotional moments of pet ownership: saying goodbye to a beloved companion. We are a company deeply rooted in community values, caring for pets and their families with empathy and utmost respect. Our workforce extends across North America, and we aim to foster an inclusive, supportive workplace where employees are empowered to thrive and make a meaningful... Show More
Job Requirements
- High school diploma or GED required
- Prior experience in customer service account management or sales route sales highly desirable
- Valid driver’s license with a clean driving record
- Ability to work early morning hours weekends and holidays as needed
- Basic math and computer skills for order placement and inventory tracking
- Ability to safely lift and transport animals
- Comfort with frequent physical activity and driving responsibilities
Job Qualifications
- High school diploma or GED
- Prior experience in customer service account management or sales route sales highly desirable
- Proficiency in CRM systems and sales tracking tools
- Basic math and computer skills for order placement and inventory tracking
- Valid driver’s license with a clean driving record
- Excellent interpersonal communication skills
- Strong relationship-building capabilities
- Ability to work early morning hours weekends and holidays as needed
Job Duties
- Serve as the main point of contact for veterinary clinics providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy respect and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Educate veterinary clinic staff on new product launches and commemorative merchandise
- Monitor inventory levels of promotional materials and request replenishments as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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