Customer Service Representative/Route Service Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
401(k) with employer match
Paid holidays
Paid Time Off
Employee Referral Program
Tuition Assistance
Employee wellness programs
Job Description
Gateway Services Inc. is North America’s leading pet aftercare provider, supporting over 17,000 veterinary clinics with a compassionate approach to pet loss and aftercare services. Established and trusted, Gateway Services has more than 2,300 team members across 140+ locations dedicated to serving pet families with dignity and care. The company is committed to growing and enhancing its facilities and services to better meet the needs of both veterinary clients and pet families. One such facility is the Lasting Paws Care Center located in Glendale, Arizona, which is thoughtfully expanding to create a welcoming, efficient, and compassionate environment for the families... Show More
Job Requirements
- High school diploma or GED
- prior customer service or sales experience preferred
- valid driver’s license with clean driving record
- ability to work early mornings, weekends, holidays
- proficiency with computers and CRM
- strong communication skills
- physically able to lift and handle pets safely
Job Qualifications
- High school diploma or GED
- prior experience in customer service, account management, or sales/route sales is highly desirable
- proficiency in CRM systems and sales tracking tools
- ability to work early morning hours, weekends, and holidays as needed
- basic math and computer skills for order placement and inventory tracking
- valid driver’s license with a clean driving record
- empathy and compassion
- service excellence dedication
- problem-solving skills
- strong communication and customer focus
- multitasking and account management ability
- pet handling experience comfortable, training provided
- independent decision-making capability
- technical proficiency in CRM software and computer applications
- physical capability to safely lift and transport animals of various sizes
Job Duties
- Serve as the main point of contact for veterinary clinics, provide reliable and compassionate service
- build and maintain strong relationships with clinic staff and families through empathy, respect, and professionalism
- safely handle pets in the aftercare process with dignity and care
- manage customer needs and resolve problems effectively
- support Gateway’s reputation for exceptional service in every interaction
- educate clinics on company services, policies, and procedures to enhance their experience
- assist with administrative tasks related to client accounts including billing inquiries and service modifications
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: