Customer Service Representative/Route Service Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with employer match
Paid Time Off
Tuition Assistance
Job Description
Gateway Services is North America’s leading pet aftercare provider, trusted by more than 17,000 veterinary clinics. With over 2,300 dedicated team members across 140+ locations, Gateway Services has established itself as a compassionate and reliable partner supporting pet parents through some of the most difficult moments of their lives. The company is committed to providing exceptional service with dignity, care, and respect, ensuring that every interaction honors the pets and pet parents they serve. Gateway Services offers a work environment that values empathy, professionalism, and continuous improvement, making it a rewarding workplace for those passionate about animals and customer service.Show More
Job Requirements
- High school diploma or GED
- Prior experience in customer service account management or sales/route sales preferred
- Proficient in CRM and sales tracking tools
- Ability to work early morning hours weekends and holidays as required
- Basic math and computer skills
- Valid driver’s license with clean driving record
- Empathy and compassion for pet parents
- Strong communication and interpersonal skills
- Ability to handle pets safely and with care
- Physical capability to lift and transport animals
- Ability to work independently and multitask effectively
Job Qualifications
- High school diploma or GED
- Prior experience in customer service account management or sales/route sales highly desirable
- Proficiency in CRM systems and sales tracking tools
- Ability to work early morning hours weekends and holidays as needed
- Basic math and computer skills for order placement and inventory tracking
- Valid driver’s license with a clean driving record
Job Duties
- Serve as the main point of contact for veterinary clinics providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy respect and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Educate veterinary clinic staff on new product launches and available commemorative merchandise
- Distribute authorized marketing materials and identify potential sales leads
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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